Refund policy
RETURN POLICY
We offer a 14-day return policy from the date of the tax invoice. This means you have 14 days after receiving your item to request a return.
To start a return, contact us at sales@admiralworld.com with your invoice number. Items sent back to us without first requesting a return will not be accepted.
Non-defective returns
- If you wish to return a purchased product that has no defects, a restocking fee of 15% of the item's price will apply.
- The item must be unused and include all original tags, packaging, accessories, and the receipt or invoice.
- Any product that has been used, altered, or damaged will not be accepted for return or refund.
- A collection fee will be applied for the return of goods.
Damages and defects
Please inspect your order on delivery and contact us immediately if the item is defective, damaged, or if you have received the wrong item, so that we can evaluate the issue and make it right.
Unavailable items
- If an item you ordered is unavailable, we will notify you by email as soon as possible.
- If payment has already been made, a refund will be credited to the original payment method within 5–10 banking days.
Exclusions from returns and exchanges
- Shipping charges, customs fees, and local taxes, where applicable, are non-refundable.
- Customised or made-to-order items are non-refundable.
- Installed items, including snooker, pool, and game tables installed at your premises, may be subject to a de-installation and collection charge.
Exchanges
The fastest way to get the item you want is to return the item you have and, once the return is accepted, place a separate order for the replacement.
Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund has been approved. If approved, the refund is credited to your original payment method within 5–10 banking days. Please note that your bank or card issuer may take additional time to post the refund.
Questions about returns: sales@admiralworld.com · +971 50 865 6575