RETURNS & EXCHANGES POLICY

RETURN POLICY

We offer a 14-day return period starting from the date your item is delivered. You must request a return within 14 days of delivery. The conditions, fees and exclusions below apply.

 

Non-defective returns:

  • If you wish to return a purchased product that has no defects, a restocking fee of 15% of the item's price will apply.
  • The item must be unused and include all original tags, packaging, accessories, and the receipt/invoice.
  • Any product that has been used, altered, or damaged will not be accepted for return or refund.
  • A collection fee will be applied for the return of goods.

Unavailable items:

  • If an item you ordered is unavailable, we will notify you via email as soon as possible.
  • If payment has already been made, a refund will be credited to the original payment method within 5–10 banking days.

RETURNS OR EXCHANGES EXCLUSIONS

  • Shipping charges, customs fees, and local taxes, if applicable, are non-refundable.
  • Any customized or made-to-order items are non-refundable.

 

 

For full return instructions and refund details, see our Return and refund policy.