RETURNING THE PURCHASE

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.• All COD fees and shipping fees are excluded from refund.• Credit Card returns will be credited back to your credit card excluding credit/debit card charges 3.5%.• Value Added Tax (VAT) on the product purchased will not be refunded.• In the event that an item you have ordered is unavailable, we will inform you by email as soon as possible and, where payment has already been made, refunds will be credited back to the original payment card used for the transaction within 5-10 banking days.• Exchange of item sizing is only permissible once if such option is available. Products can only be exchanged for a different size, and not for a different product.• If you want to return the purchased product that doesn't have any defects, a restocking fee (15% of the returned item's price) will be charged to you. Before return of the item, you have to ensure that the returned item is in perfect condition exactly the same as at the time of purchase.

RETURNS OR EXCHANGES EXCLUSIONS

For hygiene purposes, the following items cannot be returned: wearable technology, nutrition products, swimwear, earplugs, goggles, swimming paddles/fins, sports bras, socks, gloves, shoe laces, insoles, bandages, hand wraps, towels, mats and other similar items. Products that come in sealed packaging cannot be returned.

ORGANISING RETURNS OR EXCHANGES FOR REGISTERED CUSTOMERS

• To organize a return or exchange a customer must submit a request via email at: office@admiralworld.com within 14 calendar days of receiving the order or call us on: +971508662014. Any returns received after the mentioned period will not be processed.• Cost of shipping/return/collection of the goods will be will be charged to you and is not refundable.

ORGANISING RETURNS OR EXCHANGES FOR GUEST USERS

• If you've placed an order with more than 1 item, you can only request a return once all the items from your order have been delivered to you.• Any additional items returned that were not included in the approved list of returned items will be sent back to the customer and the shipping cost will be charged to the customer.• All items must be returned in one package.• All items must be returned in their original packaging with all tags attached. Please ensure you include any belts and any designer packaging that may have been included. If in any case where the products have not been returned in their original state, used, etc. then the customer will have to pay for the shipping charges for the return. The customer will not be allowed to choose their means of shipping the products, it will be returned through the shipping company/companies we work with only.• All items are quality checked before dispatching, however, if you receive a damaged or faulty item then please contact us maximum within 48 hours of receiving. Any request regarding quality of the item submitted upon expiration of 48 hours will not be taken into consideration. Please ensure that item was never used in the case of any complaint for damage or faulty.

ADDITIONAL INFORMATION

1. Returned items must be received within 7 days of receiving the full order. Any returns received after the mentioned period will not be processed and the goods will be returned to you, and the shipping cost will be charged to you.
2. If you've placed an order with more than 1 item, you can only request a return once all the items from your order have been delivered to you.
3. For customers in KSA:-  If a refund is issued on a mada card, 14 or more days after the original transaction, there may be an additional 4 weeks delay for the money to reflect back in your bank account due to the refund processing policy enforced by mada and your issuing bank.
4. Return or exchange of items is only permissible once. 
5. Any additional items returned that were not included in the approved list of returned items will be sent back to the customer and the shipping cost will be charged to the customer.
6. All items must be returned in one package.
7. All items must be returned in their original packaging with all tags attached. Please ensure you include any belts and any designer packaging that may have been included. If in any case where the products have not been returned in their original state, used, etc. then the customer will have to pay for the shipping charges for the return. The customer will not be allowed to choose their means of shipping the products, it will be returned through the shipping company/companies we work with only.
8. All items are quality checked before dispatching, however, if you receive a damaged or faulty item then please login to your registered account. Go to your ‘My Account’ and to ‘Returns & Exchanges’ and follow the steps within 48 hours of receiving. For guest users, submit a request via the ‘Track Your Order’ page. 
9. You will receive an email to confirm that your return or exchange item(s) has been received and will process the refund.
10. Returns, exchanges and refunds of products purchased online can be done through the processes mentioned above.

ADW SPORTS RIGHTS

Please note that ADW SPORTS reserves the right to refuse refunds or exchanges on items that are considered to be unfit for resale.Returns made outside of the 14-day timeframe will not be accepted and sent back to you and the shipping cost will be charged to you.